Operations Manager – Logistics and Customer

Synargy is a successful privately owned business operating across New Zealand, Australia, and the UK/Ireland. Working with major retail partners, the company has built a strong reputation for quality products, responsive service, and operational excellence across international markets.

With overseas manufacturing partners, the Rolleston based Synargy team manages a sophisticated supply chain environment involving freight, inventory forecasting, warehousing, customer operations, and third-party logistics providers.

Through continued growth, the team culture remains close-knit, collaborative, and team-oriented. This newly created role will play an important part in strengthening operational capability, improving processes, supporting team development, and helping shape future operational structure across the business.

This is a great opportunity to extend your logistics career within an international context. Are you ready for your next challenge?

This is a broad, hands-on leadership role overseeing customer operations, logistics, warehousing, inventory coordination, and operational support across New Zealand and UK/IRE markets.

You will become a key operational leader supporting daily execution across multiple areas of the business, with exposure to international markets and opportunities to drive operational improvement as the company grows.

• Leading operational teams across customer service, logistics, and warehousing
• Managing freight, shipping, and 3PL relationships across NZ and UK/IRE
• Supporting warehouse operations, inventory accuracy, and stock management
• Overseeing customer operations, warranty processes, and service escalations
• Driving operational reporting, process improvement, and documentation
• Coordinating operational systems support and IT administration
• Supporting health & safety, compliance, and MPI transitional facility requirements

We seek someone who can confidently manage changing priorities, solve problems in real time, and maintain a calm, organised approach in a fast-paced environment.

You are an experienced operations or logistics professional who is service orientated and enjoys building strong working relationships, improving processes, and supporting teams to succeed. You bring a practical and collaborative leadership style and are comfortable working across multiple operational functions at once.

The qualities that will make you a successful include:

• Proven operational leadership expertise
• A collaborative leadership style that builds trust and team engagement
• Strong organisational skills, combined with strong communication and stakeholder management capability
• A calm and solutions-focused approach under pressure
• Confidence working across systems, processes, and operational reporting
• A continuous improvement mindset with strong attention to detail
• Experience working with freight providers, warehousing operations, or 3PL partners
• Experience with MPI transitional facility requirements highly regarded

Most importantly, you will be someone who enjoys being part of a team, contributes positively to culture, and approaches challenges with professionalism, adaptability, and a willingness to help wherever needed.

To discover more about Synargy, visit  https://synargy.com/  

For further queries about the role; contact Lisa Edwards, [email protected]