Commercial Manager

Ryman Healthcare is a recognised leader in retirement living and aged care across New Zealand and Australia. With a significant development pipeline, substantial capital investment and a long-term growth horizon, Ryman operates at scale in a complex and highly competitive environment. 

As the organisation continues to strengthen performance and sharpen its commercial focus, disciplined governance, clear performance visibility and confident decision-making are critical. This requires leaders who can identify risk early, unlock opportunity, and move decisively – all within a values-led organisation grounded in care, respect and quality.

Within this context, the Customer function is central to revenue performance, pricing strategy, demand forecasting and market responsiveness. As Ryman continues to evolve and build commercial capability, this role will play a critical part in shaping performance outcomes in a transforming and fast-paced environment.

Reporting to the Chief Customer Officer, the Commercial Manager – Customer sits at the intersection of strategy, finance, sales and customer performance. This is a role for someone who can operate confidently at pace – providing sharp commercial insight, identifying strategic and financial levers, managing risk, and enabling confident decision-making across the Customer function.

As the Commercial Manager, you will:

• Identify, analyse and influence the key commercial drivers underpinning revenue and margin performance.
• Develop and refine sales and commercial models, including forecasting, pricing and demand optimisation.
• Provide robust commercial insight, scenario modelling and performance monitoring to support disciplined decision-making.
• Identify strategic and commercial risks and opportunities, proactively recommending interventions.
• Lead or support negotiations and commercial partnerships that strengthen performance outcomes.
• Translate complex data into clear, commercially sound recommendations for senior leadership and Board reporting.
• Act as a trusted advisor to the CCO, supporting leaders across the Customer function to lift capability and drive stretch performance 

This is a visible role where strategic thinking must be matched by hands-on execution. You will challenge assumptions, bring clarity to complexity and drive measurable commercial impact. 

You are commercially astute, analytically rigorous and energised by performance environments. You may have built your career in a high-growth or entrepreneurial business where pace, adaptability and sharp commercial judgement were essential. You are comfortable operating in environments undergoing change and transformation, and you bring confidence, credibility and resilience to senior stakeholder engagement. 

You will bring:

• Proven experience in a senior commercial, strategy, finance or performance role within a dynamic, growth-focused organisation
• Very strong business acumen, with the ability to identify and pull the commercial levers that drive performance
• Demonstrated experience assessing and managing commercial risk while unlocking opportunity
• Advanced capability in forecasting, modelling and financial analysis
• Experience influencing senior leaders and contributing to Board-level insight and reporting
• Strength in negotiation and commercial partnership management
• A collaborative leadership style that supports peers and enables executive decision-making

Importantly, you are dynamic, pragmatic and outcome-focused – equally comfortable shaping strategy and rolling up your sleeves to deliver results.

In taking on this rare Commercial Manager role, you will:

• Influence enterprise-level commercial performance in a market-leading organisation
• Work closely with the Chief Customer Officer and senior leaders
• Contribute to performance in a transforming business environment
• Join a values-led organisation that balances commercial discipline with genuine care

If you are ready to bring commercial sharpness, strategic judgement and performance intensity to one of New Zealand’s most respected organisations, we would welcome your confidential enquiry.

At Decipher Group, we are proud to partner with Ryman Healthcare on this appointment.

For a confidential discussion, please contact Leanne Crozier, Director Decipher Group on 021 245 2224 or by email to [email protected]