Training & Development Delivery Manager

current vacancies » Training & Development Delivery Manager

Training & Development Delivery Manager - deliver tactical, technical leadership

Full Time - Christchurch

  • Develop and deliver training and coaching excellence strategies
  • Drive and influence a smooth and enjoyable customer experience
  • Establish yourself as a confident technical and interpersonal skills leader                                             

About the organisation

Christchurch City Council is one of the city’s largest businesses and the second-largest employer in the South Island, providing services and facilities to more than 380,000 residents, plus visitors – from waste collection and recycling, to cycleways, libraries, sports and recreation, facilities and events – and a lot in between. 

Working at the Christchurch City Council gives you an opportunity to collectively enrich this city we call home. Work with likeminded individuals on projects, services and facilities for our communities and environment. You'll make a positive impact on our future while enjoying a rewarding career full of opportunities - Christchurch City Council, where it's possible to love what you do.

The Christchurch City Council Citizen and Customer Services team is the face and the voice of the Council and they’re looking for the absolute “best of the best”, to join their team in the role of Training and Development Delivery Manager. This role will be responsible for overseeing all aspects of training, quality and resource planning within this team, to ensure and support excellence of service to Christchurch City Council customers. 

Are you ready to step up to this challenge?

About the opportunity

Based at Civic Offices in the Christchurch CBD and reporting to the Head of Citizen and Customer Services, the Training and Development Delivery Manager has a pivotal role in our newly embedded structure; driving customer excellence at Christchurch City Council. 

As Training and Development Delivery Manager you will:

  • Lead strategic and tactical training and workforce planning initiatives to meet current and future demand across all customer interaction channels, providing insights into when, how and why citizens interact with the Council
  • Develop and maintain quality and training strategies supported by best practice frameworks
  • Contribute strategically not only for the Citizen and Customer Services team, but also the organisation as a whole, when delivering and influencing service excellence programmes
  • Coordinate and facilitate the processes of recruitment, induction and on-boarding of new staff
  • Lead and nurture a culture of engagement and continuous improvement across the team

Supporting a culture where learning, development and feedback are valued, you’ll role model Council’s values, while galvanising technical and interpersonal skills necessary for the Citizen and Customer Services team to create easy and satisfying experiences for our customers.


About you

To be successful in this role, you will ideally have a minimum of 7 years’ experience in a similar role, along with experience in leading a team of specialists.  You'll ideally be tertiary qualified and have experience in developing and delivering specialist training, development, and resource plans.

As a strategic thinker you’ll be skilled at developing strategies, while providing leadership and coordination.  You'll recognise the importance of competently managing and planning resourcing needs.  Your experience in similar roles ensures you’re always prepared with pathways and a framework in place to make sure the team are constantly adapting and evolving, so that staff are at the top of their game, delivering excellence to their customers.

Your systems experience, strong communication skills and ability to engage will be critical to the need to support a multi-disciplinary team. You will be someone who embraces change and leads with confidence.  You will be organised, accurate and focused on finding solutions.

Sound like you?

If everything so far excites you, and you possess a drive to deliver tactical, technical leadership, and are passionate about great customer service - then we’d love to hear from you.

How to apply

To discover more about the Christchurch City Council, visit

For a confidential discussion about the role; contact Pia Warren on 027 2535 203 or by email to

Applications close: Monday 2nd May 2022 

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