ITS Service Delivery Manager

current vacancies » ITS Service Delivery Manager

ITS Service Delivery Manager - Contract manage technology services

Part Time - Christchurch

  • Lead the delivery of Ōtākaro’s information and technology services
  • Continually work with the business to enable initiatives
  • Join this vital, Christchurch organisation contributing to the regeneration of Christchurch and use your capability in this varied role!

About the Company

Ōtākaro Limited takes a vital leadership role in the regeneration of Christchurch. Funded by the Crown, Ōtākaro is a commercially-focussed company charged with overseeing the delivery of key central city projects – both vertical and horizontal – and the divestment of specific Crown assets. Recent changes have resulted in the need for an experienced ITS Service and Delivery Manager to work part time and contract manage our outsourced services providers.

About the Opportunity

The ITS Service Delivery Manager will report to the CFO, operate alongside our outsourced services providers, and will work closely with all internal teams within Ōtākaro. Through these relationships, the core focus of the ITS Service Delivery Manager will be to effectively and efficiently manage the delivery of Ōtākaro’s information and technology services and continuously work with the business to enable initiatives.

Responsible for managing AoG and commercial service agreements, the ITS Service Delivery Manager will manage those key relationships and ensure that the IT environment is maintained appropriately for all internal customers at Ōtākaro. Specifically, this role will: 

  • Manage service delivery and the external relationships with agencies and private sector partners relating to area of responsibility;
  • Be the face of IT&S both internally and externally;
  • Manage Opex and Capex budget activities for service(s) within the area of responsibility;
  • Manage AoG and commercial contracts on behalf of Ōtākaro against SLA’s, QoS and other relevant metrics;
  • Drive an effective team culture
  • Represent Otakaro at governance functions
  • Lead and facilitate change management functions

About You

To be successful in this role, you will ideally hold a relevant IT&S qualification and/or a Computer Science Degree together with three to four years contract management experience in the IT space. You will have significant understanding of the Microsoft Office 365 and have solid technical experience with diverse IT systems.  

This is a role that will suit a driven individual who has the ability to work effectively within a dynamic and changing work environment; someone who can work autonomously and with discretion, while being proactive and approachable in providing IT support. Is this you?

How to apply

To discover more about Ōtākaro Limited, visit

For a confidential discussion about the role; contact Katy Boyle on 0272782860 or email

Applications close: Friday 26th June 2020

Download job description      |    Apply Now      |    LinkedIn